Order Cancellation & Refund Policy

At Amrita Satwa Ayurveda Clinic, we strive to ensure customer satisfaction with our products and services. This Refund and Cancellation Policy outlines the guidelines and terms for cancellations, refunds and other conditions surrounding our services. By engaging with Amrita Satwa Ayurveda Clinic, you agree to comply with the terms and conditions set forth in this policy.

Order Cancellation

1.1. Service Cancellation by Client: Once an order has been placed, it cannot be canceled or modified online. Please contact Amrita Satwa Ayurveda Clinic's customer support as soon as possible if you need to cancel or modify your order. We will do our best to accommodate your request, but we cannot guarantee it.

1.2 Service Cancellation by Amrita Satwa Ayurveda Clinic: Amrita Satwa Ayurveda Clinic reserves the right to cancel a service due to unforeseen circumstances, operational issues, or client non-compliance. In such cases, we will notify you promptly and may offer a rescheduled date, alternative solution, or appropriate refund if applicable.

Refund Eligibility

2.1. Refunds, only if applicable, are issued based on the type of product or service purchased. Certain products or services may have specific refund conditions, which can be enquired at the time of placing order.
2.2. Refunds, only if applicable, may be available after deduction of all the costs and expenses incurred by Amrita Satwa Ayurveda Clinic.

Refund Processing

3.1. Once refund eligibility for the order is confirmed from our end, we will process your refund within 15 days after deduction of all costs and expenses incurred with respect to the order.
3.2. Refunds will be issued using the same payment method used for the original purchase, unless otherwise specified by you.
3.3. Please note that the time it takes for the refunded amount to be credited to your account may vary depending on your payment provider.

Non-Refundable Items and Services

4.1. Certain items and services may not be eligible for refunds. These may include, but are not limited to:

4.1.1 Downloadable or digital products.

4.2.2Services that have been fully rendered or consumed.

4.1.3Custom-made or personalized products.

Exception and Discretion

5.1. Amrita Satwa Ayurveda Clinic reserves the right to make exceptions to this Refund and Cancellation Policy on a case-by-case basis, at our sole discretion, to ensure customer satisfaction.
5.2. In situations not explicitly addressed by this policy, we will make reasonable efforts to find a fair and satisfactory resolution.

Fraudulent Activity

5.1. We reserve the right to refuse refunds or cancel orders in cases of suspected fraudulent activity, including but not limited to unauthorized use of payment methods, false claims, or abuse of our refund and cancellation policy.
5.2. Any suspected fraudulent activity will be reported to the relevant authorities.

Limitation of Liability

6.1. In no event shall Amrita Satwa Ayurveda Clinic, its affiliates, partners, or employees be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products, services, or the application of this Refund and Cancellation Policy.
6.2. We shall not be held responsible for any loss, damage, or inconvenience caused by factors beyond our reasonable control, including but not limited to natural disasters, acts of God, governmental actions, or third-party services.

Indemnification

7.1. You agree to indemnify, defend, and hold harmless Amrita Satwa Ayurveda Clinic and its affiliates, partners, and employees from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or in connection with your use of our products or services, violation of any applicable laws or regulations, or breach of this Refund and Cancellation Policy.

Waiver

8.1. The failure of Amrita Satwa Ayurveda Clinic to enforce any provision of this Refund and Cancellation Policy shall not be considered a waiver of that provision or any other provision contained herein.

Third Party Rights

9.1. This Refund and Cancellation Policy is solely for the benefit of you and Amrita Satwa Ayurveda Clinic and does not create any rights or benefits for any third party, including any customer of yours.

Governing Law

10.1. This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts of SURAJGARH (Rajasthan).

Severability

11.1. If any provision of this Refund and Cancellation Policy is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

12.1. This Refund and Cancellation Policy constitutes the entire agreement between you and Amrita Satwa Ayurveda Clinic regarding refunds and cancellations and supersedes any prior agreements or understandings, whether written or oral.

Changes to Refund and Cancellation Policy

13.1. Amrita Satwa Ayurveda Clinic reserves the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
13.2. It is your responsibility to review this policy periodically to stay informed about our refund and cancellation procedures.

Language

14.1. In case of any discrepancies or inconsistencies between the translated versions of this Refund and Cancellation Policy, the original English version shall prevail.

Effective Date

15.1. This Refund and Cancellation Policy is effective as of October 25, 2024.

Contact Us

15.1. We strive to provide a seamless and transparent refund and cancellation experience for our customers. If you have any questions, concerns, or requests regarding our refund and cancellation policy, please contact our customer support team using the contact information provided on our website. We value your satisfaction and are committed to resolving any issues promptly and fairly.
15.2. Our customer support team is available to assist you and provide further clarification or guidance throughout the refund and cancellation process.

IMPORTANT: Please note that this Refund and Cancellation Policy applies specifically to Amrita Satwa Ayurveda Clinic. If you have made a purchase through a third-party retailer or marketplace, their respective refund and cancellation policies may apply. We encourage you to review and familiarize yourself with the policies of the specific retailer or marketplace through which you made the purchase.

Thank you for taking the time to read and understand our Terms and Conditions. By using our website and services, you agree to abide by these Terms.